What is PGP?

PGP (Pretty Good Privacy) is the recognized worldwide leader in secure messaging and cryptography to secure proprietary and confidential information.

Many banks require their clients to use PGP to encrypt and/or sign their transmission files.

The exchange of PGP keys is handled directly by the issuer (bank) and their clients.

 

Overview

We fully support versions 7.x and 8.x in manual, as well as full automation through the Control Panel and Scheduler.

To activate and access your PGP settings, go to the PGP tab located in the Transmit to Bank - Options page.

 

 

 

Troubleshooting

 

1. Confirm entries

The key should only be the email address of the bank contact.  Do not use any other punctuation, other than the '@' and '.' which are located in the email address.

 

Also check for trailing spaces after your entries.

2. Confirm key ring location

Always confirm that the key ring you specified in Bank Positive Pay is the ring that contains the keys you wish to access.  There can often be more than one keyring on a hard drive.

You may be adding a key to one keyring while using the PGP interface, but pointing to another while in Bank Positive Pay.

a. Open a blank Word document (or Wordpad or Notepad).

 

b. Enter into PGP through your Microsoft Windows 'Start' button, 'Programs', 'PGP', 'PGPKeys'.

c. From the PGP Main Menu, select 'Edit', 'Options'.  Click on the 'Files' tab.  Copy and paste the file locations for the Public and Private keyrings into the document opened in step 'a'.

d. Start Bank Positive Pay.  From the main menu, select 'File', 'Options', 'Transmit to Bank', 'PGP'.  Compare the locations entered against the locations you cut and paste.  If they are different, re-enter the PGP's locations into Bank Positive Pay.

 

3. Verify that PGP is registered

If you downloaded PGP from the internet, is your 30 day trial period up?

 

a. From the PGP main menu, go to 'Help', then 'About'.

 

If your license has expired, you will need to register before continuing.

 

4. Try to encrypt and sign manually

a. Identify a simple text file, or simply create one from Notepad.

b. Open up Windows Explorer.  Right click on the file in step 'a' to activate the pop-up menu.  Select 'PGP', then 'Encrypt + Sign' (or whatever activity you are testing for).

 

Note: If you do not have Windows Explorer integration on your workstation, you can also access this step through PGPTools ('Start' button, 'Programs', 'PGP', 'PGPTools').

c. From the PGP dialogue window, drag and drop your key from the top list box to the bottom list box (if it is not already displayed in the

bottom).  Also drag and drop your bank's key.  Note: All of the options should remain unchecked. Click OK.

d. If you are signing the file, you will be prompted to enter your pass phrase.  Do so.

If you are unable to perform this task, the PGP program and/or keys needs attention.  We will help you isolate the issue.

 

 

5. Try to use PGP on another account

Is the PGP issue specific to one account, or is it not working on any of your accounts.  This information will help technical support diagnose the issue.

 

 

Knowledge Base Article: KB2112

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