If your scheduler was already running properly, check the password used.  Did this password (or User ID) expire?  If so, re-enter an updated user ID and/or password.

If this is the first time you set the scheduler:

--Verify the extension of the file you are importing.  Comma delimited files (csv) must be have an extension of 'csv', not the generic 'txt'.

 

--Did you leave your computer on?  The computer must be on at the time the event is scheduled for.

--Were you logged on to another workstation?  Many networks only allow for one concurrent session with each user ID.

 

--Have you already performed the task manually?  For example, if you are importing records, have you already successfully mapped and imported at least one time?

 

--If you are importing, is the default mapping template set up properly?

 

--Have you entered a valid user ID and password when setting up the task?  A password may be required by your operating system, even if you are not on a network.

--Review the Control Panel logs.  Start our software and look at the Control Panel Logs (in Reports).

----Did an event start?

----Was there an error associated with the event (ie., was an import file missing or internet connectivity down)?

 

 

 

Knowledge Base Article: KB2090

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