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Tips to speed up the resolution of your issue: Be as specific as possible as to the issue. Include any system messages exactly as you received them. Please include your License ID and version information (Help > About). Want to send a screen shot - see below.
Tip: To take a screen shot, press the 'Print Screen' button on your keyboard. You can then 'Paste' this into Word or Wordpad.
Reminder: Include the steps that you performed to get this error. * Same day guarantee Same day response guaranteed Monday - Friday, excluding US Federal holidays, for all submissions by 4:00 pm Eastern Standard Time.
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