This is an environment issue typically related to:

--failed installation

--ActiveX component became unregistered

--lack of permissions/rights to the user

--another software package (other than Treasury Software) was installed after ours, and their settings over-wrote ours.

 

 

Steps:

Elevate rights

1. View the error and confirm that the first error that they are seeing is related to this.  If there is another error prior to this, address the other error first.

 

2. Have their IT representative log into their workstation with administrator rights.  See if the issue can be re-created.

 

If the issue was not re-created - it is a permissions issue.  Have their IT rep elevate the user's rights.  Pay attention to the rights in the c:\Program Files\Treasury Software directory (and subdirectory).  Stop here.

 

If the issue was not re-created, continue with #3.

 

Attempt to re-register the component

3. Identify the component that is not working (lookup the line code) and attempt to register it.

If the Operating System is later than Windows XP, please follow the instructions for registering a component at: http://www.treasurysoftware.com/support2-Vista-register-dlls.html

 

 

 

If this is a new installation - uninstall and reinstall.  Otherwise perform an upgrade.

If this is a new installation and the software has not worked before:

4. If they are on desktop, backup their c:\Program Files\Treasury Software\version 201X XX\data directory to the their network.

 

5. Uninstall through the Control Panel.

When finished - delete the c:\Program Files\Treasury Software directory

 

6. Download a current copy of Treasury Software and install it.

It is critical that you watch the installation of the software and confirm that there were no errors during the installation.  It is possible to have an error and 'click through it' to continue.

 

Test the new installation.  If there is still an error, escalate the issue at this point.